Your Questions, Answered

  • No there is no minimum order you just pay for what you buy plus delivery charges.

  • Unfortunately not as this time you would need to send a jpeg, gif, png, tiff, bmp images.

  • Yes for a fee we can deliver to Europe please ask for a quote at time of ordering.

  • Yes, you can place an order for a decorated sample. You will then receive an invoice and the sample will be shipped after payment has been received.

  • Prices are confirmed at time of sign off approval for all orders.

Terms and Conditions

2. CONTRACT FORMATION

2.1. A binding Contract between the Company and the Customer is formed when the Company accepts the Customer’s order in writing, which may be via email or other electronic communication.

2.2. By placing an order, the Customer acknowledges and accepts these Terms and Conditions to the exclusion of all other terms, including any standard terms of the Customer, unless otherwise agreed in writing by a director of the Company.

2.3. Any variations to these Terms and Conditions must be agreed upon in writing by a director of the Company.

3. PRICING AND QUOTES

3.1. Unless otherwise agreed in writing, the price of the Goods shall be as stated in the Company’s quotation or, if no quotation is provided, as listed in the Company’s price list at the date of order acceptance.

3.2. All prices are exclusive of VAT, which will be charged at the prevailing rate at the time of despatch.

3.3. Prices are exclusive of carriage and delivery charges unless otherwise specified.

3.4. The Company reserves the right to alter prices at any time prior to Contract formation without notice.

3.5. Quotations are valid for 30 days from the date of issue unless otherwise stated.

4. ARTWORK & INTELLECTUAL PROPERTY

4.1. Artwork Submission: The Customer is responsible for providing high-quality original artwork in the format specified by the Company.

4.2. Approval Process: A proof will be supplied for approval prior to the personalisation of the Goods. Production will not commence until the Company receives written approval of the proof from the Customer.

4.3. Intellectual Property Rights: The Customer warrants that they have the legal right to use any logos, designs, or trademarks supplied to the Company and shall indemnify Angel Branding against any infringement claims arising from the use of such materials.

5. PAYMENT TERMS

5.1. First Orders: Payment is required before any order is dispatched for the first three orders unless credit facilities have been approved in advance.

5.2. Credit Accounts: Approved credit account invoices are payable in full within 30 days from the date of the Company’s invoice.

5.3. Credit Facilities: Angel Branding reserves the right to withdraw credit facilities at any time without notice.

5.4. Payment Methods: Accepted payment methods include bank transfer and credit card payments. A convenience fee of 1.5% may apply to credit card payments.

5.5. Late Payments: Angel Branding reserves the right to charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 on all overdue accounts.

6. CANCELLATION AND RETURNS

6.1. Once approval to proceed has been received, changes may not be possible. The Customer may be charged for work completed up to the date of change.

6.2. If the Customer cancels all or part of an order after approving proofs, the Customer agrees to pay for goods made or begun at the time of cancellation.

6.3. The Customer must examine all goods upon delivery.

6.4. Returns of Personalised Goods: All personalised or printed goods are non-returnable.

7. DELIVERY

7.1. Delivery dates are estimates only and not guaranteed.

7.2. The Customer is responsible for providing accurate delivery information.

7.3. Risk of loss or damage passes to the Customer upon delivery.

7.4. Angel Branding reserves the right to make partial deliveries.

7.5. Non-Delivery and Shortages must be notified within 5 working days.

8. TRANSFER OF PROPERTY

8.1. Title to the Goods remains with Angel Branding until payment in full is received.

8.2. Angel Branding reserves the right to repossess goods in case of non-payment.

9. FORCE MAJEURE

9.1. Angel Branding shall not be liable for delays caused by events beyond its control.

10. LIMITATION OF LIABILITY

10.1. Angel Branding’s liability shall be limited to the contract value of the goods.

11. DATA PROTECTION AND PRIVACY

11.1. Angel Branding complies with GDPR regulations.

11.2. Personal data will only be used for order fulfilment.

12. ELECTRONIC COMMUNICATIONS

12.1. The Customer agrees to receive communications electronically.

13. AMENDMENTS TO TERMS

13.1. Angel Branding reserves the right to amend these Terms and Conditions.

13.2. Continued use constitutes acceptance.

14. GOVERNING LAW AND JURISDICTION

14.1. These Terms are governed by English law.

14.2. The courts of England shall have exclusive jurisdiction.

Artwork Guidelines

To ensure efficient processing of your order, please provide your artwork as soon as possible. If suitable artwork is not available, our design team can create it for you at a small additional cost.

Personalisation Methods & File Requirements

The required artwork format depends on the personalisation method selected:

Screen Printing

Ink applied through a stencil screen.

Accepted formats: AI, SVG, EPS (vector files with all fonts converted to outlines).

Pad Printing

Indirect offset printing used to apply 2D artwork onto 3D surfaces.

Accepted formats: AI, SVG, EPS (vector files with all fonts converted to outlines).

Embroidery

Stitching up to six thread colours directly onto garments or textiles.

Accepted formats: JPEG, TIFF, EPS, PSD, AI, PDF (minimum 300 DPI).

Artwork Preparation Guidelines

For optimal results, please ensure that:

  • All fonts are converted to outlines or clearly specified.

  • All text and content are final and correct.

  • Designs avoid large solid print areas.

  • Line thickness is no less than 0.5 pt.

  • Colours are specified, including Pantone references where applicable.

  • Artwork fits within the product’s designated print area..

Providing a PDF reference and any applicable brand guidelines is strongly recommended.

Colour Matching

Pantone colours are matched as closely as possible; however, minor colour variations may occur due to product materials or production processes. Variations may be more noticeable on embroidered items.

Artwork Approval

Upon receipt of your artwork, a proof will be provided for approval. Please review the proof carefully to ensure all details, including text, contact information, colours, and positioning, are correct. Any questions or changes should be raised prior to approval.

Once approval is given, the order will proceed exactly as approved. We cannot accept responsibility for errors identified after approval. Orders for personalised or bespoke goods cannot be cancelled once production has commenced, and all associated costs will remain payable by the customer.